Returns & Exchanges
At UGREEN NAS US, we stand behind the quality of our storage solutions and offer a 30-day money-back guarantee to ensure your total satisfaction with every purchase. If you are not completely satisfied with your electronics, our streamlined return process ensures a quick and efficient resolution.
Initiate Your Request
Contact our dedicated support team via the UGREEN NAS US portal or email within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the NAS unit and all original accessories, cables, and manuals in the original packaging to prevent damage during transit.
Ship the Product
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, we will process your full refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing