Frequently Asked Questions
Everything you need to know about UGREEN NAS solutions.
What is the standard shipping time for UGREEN NAS orders?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-7 business days depending on your location.
Does my UGREEN NAS come with a warranty?
Yes, all UGREEN NAS devices come with a standard 2-year limited warranty that covers manufacturing defects and hardware failures under normal use.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery.
Are hard drives included with the NAS units?
Unless specifically stated as a bundle, our NAS units are sold as 'diskless' systems, allowing you to choose and install the HDDs or SSDs that best fit your storage needs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
How do I receive technical support for my device?
You can reach our technical support team via the 'Contact Us' page or by emailing support@ugreen.com. We provide assistance with setup, firmware updates, and troubleshooting.